Agent Insight
Agent Insights
Continuing Education Classes
CE classes provide a great source of information and are designed to give practical knowledge that can be used to help shape your customer’s collision repair expectations. With all the modern vehicle technology, including ADAS, agents need to stay in the know on repair and safety advancements. When insurance agents participate in continuing education courses, it also makes a difference for their relationship with the consumer. With more knowledge regarding necessary repairs, agents are able to confidently refer their customers to a body shop. These continuing education classes are a great way for agents to interact with our staff and other agents, all while learning more about the important elements of the repair process and earning CE credits.
John has been teaching Continuing Education for some time now (we don’t want to add up the years 😳). Our goal with CE for Insurance agents is to provide a greater understanding of the collision industry, that includes the claims process right through to the repair. Our goal is to make sure the agent leaves our classes learning something new and maybe get a little body filler dust on them.
ABR: Cost Reduction
In this class, we will take a close look into the requirements from the Insurance companies for Collision centers and the reasons behind those requirements. Also, look at the agent’s position as to the claims process, and how this all affects the customer relationship with the agent, Insurance company, and collision centers.
Ethics: Over Time
This class explores ethical issues, starting with everyday life, moving into the business arena then transitioning into collision repair. This class will address unethical repair practices and the differences between ethical and unethical shops.
ABR: Past, Present and Future
This class explores auto body repairs and the claims process. It starts by a looking into what was done in the past, then the practices that are in place in the present time, and, finally, what the future may look like.
The Dangers of Distracted Driving
This class explores the problems with distracted driving by discussing the dangers associated with it and the behavior patterns of drivers in different age groups. It also discusses how to educate drivers on safe driving techniques.
Glass Referrals
Car Center has teamed up with a family-owned Auto Glass company to help us better serve our customers with all auto repair needs. This includes Auto Glass, Mechanical, Calibrations and, of course, Collision Repair.
Submit A Glass Referral