A Better Way to Serve You
When you call us, it’s usually not on your best day. Accidents are stressful. Insurance questions can feel overwhelming. You just want someone to answer, guide you, and help you take the next step.
As we’ve grown across multiple locations, one thing has stayed the same: our commitment to being available when our customers need us.
But here’s the reality, body shops are busy places. Our front office teams are greeting walk-in customers, managing active repairs, coordinating with insurance companies, communicating with technicians, and handling deliveries and pickups. Occasionally, that can mean a phone call rings longer than we’d like — and that’s not the experience we want for you.
It also means that when something happens after hours, you may not be able to immediately reach someone in the office.
That’s why we’ve partnered with Body Shop Boosters to strengthen the way we connect with you.
Making Sure You’re Supported From the First Call
We now have an AI phone attendant designed to ensure your call is answered and supported — during business hours and after hours.
This means:
- Your call gets answered promptly
- You’re guided to the right department or next step
- Basic information can be gathered efficiently
- Messages are accurately documented and delivered to our team
- After-hours calls are captured so we can follow up quickly the next business day
If you’ve just been in an accident in the evening or over the weekend, you’re not left wondering what to do. You can still call. You can still begin the process. And we’ll be ready to take care of you as soon as we’re back in the office.
This isn’t about replacing people. It’s about supporting our team and making sure you feel heard every time you reach out — no matter when that is.
Technology helps us improve, but our heart hasn’t changed.
Our team is still here.
Our leadership is still accessible.
Our culture is still built around serving people well.
The AI attendant simply ensures that when you call, you’re taken care of quickly and efficiently — every time.
